The PreLoved Bag only sells 100% authentic designer luxury goods and does not sell counterfeit products. We guarantee and authenticate all items through our certified in house expert. We do not condone the distribution of any counterfeit products. We do not accept returns as our products are exactly as described and never misrepresented. We accept deposits for layaways, and all deposits are non-refundable. Our preloved items will show minor signs of wear indicative of age. We inspect each product carefully and accurately describe each and every item listed. Please feel free to email us with any questions or concerns.